If you are interested in participating in an auction on a site in which you have not participated before, verify the contact information and try to contact them directly by email and phone, look for references of the site on the Internet.
To find a direct reference that a site is authentic, check if it is on the sites advertised by Centro de Leilões, as we have previously developed a process of verification and authentication of the companies prior to sending promotion of auction events.
All auctions advertised by Centro de Leilões are authentic and reliable.
Before participating in an auction
- Check that the information on the obligations of the buyer and seller is clear.
- Make sure that the auction house complies with the legal obligations.
Before proceeding to payment
- Before making the payment, check the identity and contact details of the seller to make sure that they are real and that you can use them in case of any problem. Make sure you are aware of the necessary procedures in case the transaction does not go through as planned.
- Look for the value you can expect for the sale of a product. When a fraudulent auction is involved, they often use significantly lower prices to attract the buyer’s attention.
Communicating with the seller/buyer
To communicate with the seller/buyer, use official communication channels of the website where the auction is advertised, so that all the information remains registered and is through the institutional email of the auction house and the domain of this email corresponds to the domain of the website in which you are participating. It is not recommended that you interact with auction house personnel who contact you through free email addresses.